onX for Business- Frequently Asked Questions

What is the difference between a Business License and a Standard or Elite or Premium membership?

onX Hunt Elite, and Premium and Premium+ memberships are designed for individual users. They provide access to onX’s app features for personal use, with one account tied to one person, individual billing, and consumer terms of use.

An onX for Business License is designed specifically for organizations and teams. In addition to including all the benefits and features available in the onX app, a business license adds tools and protections that support professional and operational use, including:

Transferable licenses that can be reassigned as staff or contractors change, Centralized account management to better manage access across your team, Single, consolidated billing with one receipt instead of individual purchases, Government and business terms of use to ensure long-term, reliable access for commercial or official use and Improved data sharing and access management so information can be distributed efficiently to your team

What are the benefits of onX for Business?

The benefits of onX for Business are ease of billing; we can help provide single receipt billing for all accounts. You will have better control over account access and data control. It also provides additional benefits like recent imagery, lidar imagery, and access to our terrain X program.

What product do I get when I purchase a Business License?

onX for Business allows you to purchase licensing to onX Backcountry, onX Offroad and onX Hunt. Need help deciding which tool is best for your organization? View them all.

Can I select what product each of my team members can use?

You do have the ability to purchase licensing to different apps for different team members. However, each licenses is only for one app at a time. If you use more than one app for a single person, it does require separate licenses for each app that they use.

Can I purchase onX for Business and allow my employees pick which product is best for them?

As the admin, you decide which onX apps each employee has access to when you purchase. You can assign different apps to different employees, including Hunt, Backcountry, and Offroad. Keep in mind that if collaboration is important, it is best for employees to be using the same app. If you have questions or need help deciding, please contact business.support@onxmaps.com.

Why does a Business License cost more?

Business licenses cost more because they’re designed for professional use. They include additional support, dedicated account management, and more advanced billing options. They also come with updated terms of use that allow professional and business applications. On top of that, the cost for us to provide and maintain data at a business-grade level (reliability, compliance, scale, and support) is significantly higher. This is consistent across the market. Business products typically cost more because they carry higher service levels, risk, and operational requirements than personal-use offerings.

What information is required to set up a business account?

All we need is your company name, number of employees you want to add as users, and the emails that are going to be used for the users. If you require tax exemption, we will need the tax exemption certificate.

How many users are included with the account?

You can purchase for as many users as you would like. We can support any number of users. Our licensing is on a per seat cost and that seat is for a single user to use on their devices.

Do you offer discounts for large organizations?

Yes! We do have volume discounts starting at 25 memberships and provide tiered pricing from there. To learn more about this opportunity please reach out to us at onxforbusiness@onxmaps.com.

When can I get started after purchase?

After you purchase please allow for 4 business hours for your account to be activated. Once accounts have been activated we will send you a welcome email and a password setting email to any new account members. If you already have an account you will be able to log in using your existing email and password and not experience any loss in data. 

Do team members share the same account?

No, Business Licenses have special Terms of Service; therefore, each member will have their own account and password. Team members can setup shared folders to share markups (e.g. waypoints) with each other.

Do the different apps communicate with each other? I.e. Backcountry share with Hunt

Our different apps do share common information like parcel, trail and road data. However, an onX Hunt account cannot share waypoints or other types of content with an onX Backcountry account. You can export data from one into the other but we have found that it is best to keep everyone on a specific team on the same app.

How can I manage purchased memberships?

All account management activities are currently handled through our customer experience team. The admin of a Business License can:
-Add/remove individuals to the team membership
-Transfer a membership from one employee to another
-Make changes to billing or account information

If you need assistance, email onxforbusiness@onxmaps.com.

If the existing account is just for one user, what is the cost for additional users?

If you have purchased an individual business account, adding other accounts is easy; we provide prorated pricing to help keep everyone on the same renewal date. Please reach out to us at business.support@onxmaps.com to help get that updated for you.

Can I add users after I purchase a license?

Yes, we can help you add users to your account. We charge a prorated amount to add members to keep the renewal date the same for all of your accounts.

What payment options are available?

Our payment options include Check, Credit Card, or ACH Payment. We can help accommodate any of these payment methods to help you purchase. If you need to pay using Check or ACH payment please contact onxforbusiness@onxmaps.com to help you get going.

Do you accept purchase orders?

Yes, we accept purchase orders. Please submit your request at onxforbusiness@onxmaps.com.

Can I get started now and pay in 30 days with an invoice?

We do have invoicing options, which are evaluated on an individual basis. Please use onxforbusiness@onxmaps.com to reach out so that we can get that set up for you.

Can I buy it without automatic renewal next year?

Yes, while our accounts are automatically set up for auto renewal we can help you purchase year by year if requested. Please let us know at onxforbusiness@onxmaps.com

How do I know if my organization is tax exempt?

All tax exempt companies will have a state or federally issued tax exempt ID with a tax exemption certificate. We do require a digital copy of your tax exempt certification to give tax exemption. Examples of what should be included on that document is the name of the company, company address, tax ID number, reason for exemption, however, different states require different information but our system will help you if it needs more information.

What industries use onX for Business?

We have several industries using onX for Business including Farms and Ranches, Wildland Fire, Search and Rescue, Law Enforcement and they are among a list of several industries that use onX for their mapping needs.

Does onX work with Federal and/or State organizations?

Yes! We work with both federal & state agencies. If you need more information please reach out to onxforbusiness@onxmaps.com

If I work for a Government (Local, State, Federal) organization, team, department, or office, do I have to purchase onX for Business?

Yes, you need to purchase onX for Business licenses. All other onX products are not permitted to be used for government, professional, or business use.

Is onX State or Fed Ramp certified?

No. Unfortunately, onX is not currently StateRAMP or FedRAMP certified. We are SOC 2 compliant and operate a mature security program with controls that align closely with many federal security requirements.

Can I use onX for Business for Real Estate?

Yes, onX for Business is able to be used by Real Estate. While our consumer app does not allow for commercial Real Estate use, our Business License does allow for the use of onX for Real Estate.

What features are included in the Business License?

All of the features that are available on the Elite version of any of our apps would also be available through our onX for Business platform.

What if I only need access to one state?

If you are using onX for business and only need access to one state, you must purchase the Business License. onX for Business gives businesses and government agencies access to onX through our Business Terms of Use where as our 1 state consumer products do not.

Can I add individuals on to my existing onX Hunt Elite membership?

If you’ve already purchased an onX Hunt membership and you want to add users to your account, we will need update your membership to a Business License, then you can add users. Please email us at business.suppport@onxmaps.com

How do I add users to my account?

Right now, in order to add and remove accounts you will need to reach out to us at business.suppport@onxmaps.com

Do users see all of the map items that each user adds, or do they just see what they add and anything shared in the group?

Users will only see the data they have added to the map, but users can share markups with other users. Individual mark ups can be shared through a link and a user can share multiple points at once by adding those markups to a folder and sharing the folder. This will let other team members view information that they need on their accounts.

Can I share my location?

You can share location information with your team mates. We do not have live sharing yet, however, we do have the ability to share waypoints, saved tracks, and coordinates to your team.

Can I share waypoints, markups and maps?

Yes!! You can share any markup type that we offer this helps your team collaborate on projects, and make sure everyone is viewing all of the information that they need. You can share through individual links on our markups or you can share folders, either in a view only capacity or you can generate a collaborative folder that your team can add content to that shares automatically when you have service.

Can it be used on iOS and Android?

onX can be used on any iOS or Android device running iOS Version 17 or Higher or Android OS version 8.0 or higher | API level 26 or higher

Can it be used on a desktop?

Yes, you can use onX on a desktop by logging in using the website webmap.onxmaps.com/login to go in and view our onX WebMap. You can use the same email and password as your app to log in.

Can I use it in a vehicle?

Yes, you can use onX with any Android Auto or Apple Carplay accessible device.

Can I upload photos and other files?

Yes, you can upload photos to any waypoint. You can create a waypoint and scroll down to “add photo” to add a waypoint with coordinates and sharability with a photo.

How accurate are property lines?

Property boundaries will generally be accurate to within 5-10 feet. onX acquires information from a variety of sources, and it’s up to these sources to keep it up-to-date and accurate.

What security measures does onX have?

onX protects customer data using industry-standard security practices and is SOC 2 compliant with continuously monitored controls. We use strict access controls, encryption, network protections, application monitoring, and endpoint security to safeguard systems and data. Our security program is supported by regular assessments and documented through our Trust Center. You can learn more here: https://trust.onxmaps.com/

Can I purchase Hunt for my hunt club?

Yes, onX for Business does let you purchase transferable memberships for your hunt club. While it is not a business this framework provides a really easy way to add and remove members and get you the best features onX has to offer.

Can I get a discount for a partnership promotion agreement?

onX for Business does not provide partnership agreements right now. If you would like to reach out to our marketing team to see if you qualify please go to this link: https://www.onxmaps.com/business-inquiries.

Do you work with referral partners?

We do work with referral partners, you can have them go through our website to purchase their own onX for Business account or you can have them reach out to onxforbusiness@onxmaps.com to help get that going.

How do I contact support?

If you’ve purchased seats for your business through an onX for Business license, please reach out through: business.support@onxmaps.com

If you have questions for products purchased in any other way please
Please reach out through our support center at: https://www.onxmaps.com/support

Is there a phone number for support?

If you need help, you may reach out to customer care at https://www.onxmaps.com/support or if you are looking to reach the sales department please reach out via business.support@onxmaps.com

Can I talk with someone about the purchase?

Yes, we do have sales people available to help you with your purchase. If you would like to speak with someone you can reach out to onxforbusiness@onxmaps.com. You can also use our trial features and request a demo on this site: Schedule a Demo