Account Management FAQs

You can edit your onX account info in the My Account menu from your mobile device or computer.

From your mobile device:

1. Open your onX app and tap the Main Menu button in the upper left-hand corner of your screen.
2. Tap My Account → Manage Account.

From your computer:

1. Navigate to www.onXmaps.com from a web browser.
2. Click Open Map or Log In in the upper right-hand corner of your screen.
3. Select the appropriate Web Map and provide your onX account credentials to sign in if prompted.
4. Click My Account & Settings → My Account in the left-side toolbar.
5. Select Manage Account.

Navigate to the My Account screen from your onX app or Web Map.

1. Select Manage Account, then select Profile.
2. Select the name field, make your edit, and click or tap Save changes.

Your updated name will sync across all onX products automatically.

To add or update your profile photo:

1. Go to Manage Account → Profile.
2. Tap or click Edit Photo.
3. Select your desired photo to upload it from your phone library or upload a saved image from your computer.
   • Use the Take a Photo option to capture your profile picture using your mobile device’s camera.
4. Crop and adjust the image, then select Save Photo.

Tip: You may need to grant onX permission to access your camera or photo library when prompted.

1. Go to Manage Account → Email Address.
2. Enter your new email address and confirm it in the second field.
3. Click or tap Update email.

Your email will be updated across all onX products immediately and you can use it to sign into your onX account on any other device(s).

If you’re told that the email you’re trying to use has already been taken, it means the email has been previously used to create an onX account. Email our support team at help@onxmaps.com for additional help.

To change your password while you’re logged in:

1. Go to Manage Account → Password.
2. Enter your new password. Passwords must meet the minimum security requirements of at least 8 characters.
3. Click or tap Save password to confirm the change.

If you’re locked out of your account:

1. On the login screen, tap Forgot your password?
2. Enter the email address associated with your onX account.
3. Check your inbox for a password reset link from onX and follow the instructions.

Tip: Password reset links expire after a limited time. If yours has expired, repeat the process to receive a new one.

From your phone:

1. Open your onX app and tap the Main Menu in the upper left corner.
2. Tap My Account > Manage Subscriptions.

From your computer:

1. Open a browser and navigate to www.onXmaps.com.
2. Click Open Map or Log In and select the correct product.
3. Sign in with your email and password if prompted.
4. Click My Account & Settings in the lower left corner.
5. Click My Account, locate your onX Membership, and select Manage.

Important: Deleting your onX account does not automatically cancel your subscription. Please cancel billing separately to avoid future charges.

To upgrade or downgrade, navigate to your account’s Manage Subscriptions page: open the app or website, go to My Account, and select Manage Subscriptions. If you’d like to select a lower-level onX Membership, choose “Downgrade.” At the end of your current membership term, you’ll renew for the membership you selected.

 The process and billing behavior for upgrades varies by platform:

• onXmaps.com: Select the membership you’d like and provide your onX account email at checkout. Your purchase will be automatically prorated based on the time remaining in your current membership — your renewal date won’t change. You’ll be charged for the remaining time at the new rate, minus any prorated credit for what you’ve already paid.
• Apple (iOS): Select your desired plan and confirm the purchase. You’ll be charged the full price of the new plan and a new membership term will begin. Apple will issue a prorated refund for the unused time remaining on your previous plan within 10 business days.
• Google (Android): Select your desired plan and confirm the purchase. You won’t be charged immediately — Google applies a prorated credit from the unused time on your previous plan toward the new one, and your renewal date shifts based on the value of that credit. Once the credit runs out, you’ll be charged the full price for a new membership term.

For additional help, email us at help@onxmaps.com.

Payment methods are managed through the platform where you subscribed:

• Apple App Store: Update payment in your Apple ID settings.
• Google Play: Update payment in your Google Play account settings.
• onXmaps.com: Open a browser and navigate to www.onXmaps.com, then follow these steps:
  1. Click Open Map or Log In and select the correct product.
  2. Sign in with your email and password if prompted.
  3. Click My Account & Settings in the lower left corner.
  4. Click My Account > Update Payment Method.

onX does not store your full payment details directly — billing is handled by the platform.

Refund eligibility depends on where you purchased:

• Apple App Store: Refund requests are handled directly by Apple. Visit Apple’s refund request page for instructions.
• Google Play: Refund requests are handled directly by Google. Visit Google’s refund request page for instructions.
• onXmaps.com direct purchase: Purchases made within the last 30 days are eligible for a 100% refund. Please email help@onxmaps.com to initiate your request or discuss your situation.

If you’d like to move your billing from one platform to another (for example, from Apple to directly through onXmaps.com), the only way to do so is to:

1. Cancel your current membership through the platform you’re currently billed through.
2. Allow your membership to expire at the end of your current billing period.
3. Repurchase through your preferred platform once your membership has expired.

Your data is safe. No saved content — including offline maps, waypoints, or other markups — will be lost when your membership expires. Everything will be right where you left it once you renew. You’ll also be prompted to renew when your membership expires, making it easy to pick back up on your preferred platform.

Important: Deleting your account does not cancel your subscription. Cancel billing separately — through the App Store, Google Play, or onXmaps.com — to stop future charges before deleting your account.

To delete your account, open your onX app while signed into your account.

1. Navigate to the Main Menu and select My Account.
2. Tap Delete Account.
3. Review all confirmation items:
   • All personal data — waypoints, photos, saved tracks, and offline maps — will be deleted.
   • Access to all onX apps linked to this account will be removed.
   • Account deletion takes up to 30 days to complete.
4. Type DELETE in the confirmation box.
5. Tap the Delete button.

You have 30 days to restore your account — after that, all data will be permanently and irreversibly deleted.