How Do I Return a Product or Get a Refund?

Premium and Elite App Membership Refunds

onX products are robust and include many functions and features. Learning how to properly use them can be a challenge, so make sure to check our trouble-shooting and tutorial articles for a resolution to the problem before requesting a refund.

onX Hunt Memberships can be purchased from three different retailers: Apple, Google and www.onxmaps.com.

Refunds must be managed through the same retailer as the original purchase.


Hunt Chips Returns

onX Hunt Chips can be purchased from three different sources: sporting goods stores, online retailers and www.onxmaps.com.

Refunds must be managed through the same retailer as the original purchase.

Purchase Source:

  • Sporting goods store (e.g. Cabelas, Sportsman's Warehouse): Return to the same location where it was originally purchased and abide by the store's return policy.
  • Online retailer (e.g. Amazon): Return to the same retailer where it was originally purchased and abide by their return policy.
  • www.onXmaps.com (or our physical office in Missoula, MT)
    • Eligible for a 100% refund for up to 30 days from the date of original purchase.
    • Shipping costs cannot be refunded.
    • Contact customer support at help@onxmaps.com, or we can be reached at (406) 540-1600 between 8:30am - 5pm, MT time.


Gear and App Card Returns

Gear and App Card Customer Requirements

Gear and app card returns or refunds must be managed through the same retailer as the original purchase. Contact help@onxmaps.com.

Circumstances for Returns or Refunds on Gear

Product defects and issues related to size.

Timeframe for Returns on Gear

onX offers 100% refund on gear and app cards for up to 30 days from the date of the original purchase for products purchased through www.onxmaps.com.

When You Can Expect Your Refund

Once a refund is requested a user can expect to receive a refund within 7-10 days of being processed.